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App Support

Why can I not access the free trial?

First, make sure your Courtney Black app is 100% up to date. You can see if you’re using the latest version of the app by navigating to the App Store and checking if you have the option to “UPDATE” the app, instead of “OPEN”.

Next, it’s important to note that the free trial is for new customers only. If you have a Courtney Black Subscription already then the option will not show for you.

And finally, if you are still having difficulty, please send me a screenshot and a description of what you are trying to do and how you are doing it. The more detail and screenshots the better!

How can I change my email address?

To change your email address our support team will need to assist you, please provide the following information (as it appears on the app) so we can verify your identity using our support form found here stating ‘I need to change my email address’ :

Current (incorrect) account email address:

New Email Address:

First name:

Last name:

Gender: male / female / other:

Date of Birth:

Height:

I have been charged twice for the app

There are a few reasons you may have been charged twice so let’s try to narrow it down for you.

  1. Have you changed phones recently? Gone from Apple to Android or Vice Versa?

    I have switched from Apple to Android / Android to apple.

    Now that you have switched device types the reason you will experience difficulty is that we use the Mobile App Industry’s Best Practices to process our subscriptions and payments. This means that we sync your Apple ID or Google Play Store ID to the device used to subscribe. This is designed to prevent multiple people from sharing a single subscription.

    For the app to work as intended I would recommend cancelling your subscription on your old phone.

    For Apple subscriptions please follow this guide: https://support.apple.com/en-gb/HT202039

    For Google Play subscriptions please follow this guide: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

    You will then need to send a screenshot of your cancellation to our support team using this form here so they can issue you a code for any lost time on your current subscription.

    Do not subscribe until you have the code or you will be charged again.

  2. Who did you purchase your original subscription with? Apple App Store Or Google Play?
    If you have switched device types and not cancelled on the previous payments and subscriptions this may still be running and you will need to cancel.

If you have been double charged but neither of the two points above are correct for your case please can you do the following steps and send in to us using our support form here:

1. Can you send in a screenshot of your bank statement showing the double charge?

2.  Can you follow the directions below and send screenshots of your subscription as they appear on your phone.

Subscription in the Apple App Store:

  1. Go to the App Store.
  2. Click your profile circle in the top right-hand corner.
  3. Click subscriptions > Courtney Black.
  4. Identify your subscription type and renewal date.
  5. Please send us a screenshot of this page.

See your purchase history on your iPhone, iPad or iPod touch:

  1. Open the Settings app.
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID, then tap View Apple ID. You may be asked to sign in.
  4. Scroll to Purchase History and tap it.
  5. Find the Courtney Black App, then tap Total Billed.
  6. Please send me a screenshot of this page.

See your subscriptions in Google Play:

  1. Go to the Google Play Store.
  2. Select the menu icon in the top left of your phone screen.
  3. Select Subscriptions.
  4. Tap the Courtney Black App.
  5. Please send me a screenshot of this page.


Music Integration ( CB APP x Spotify/Apple Music)

Here are some key points to aid you integrating your chosen music platform with the CB app

Music Integration Guide:

  1. Ensure that either the Spotify or Apple Music app is installed on your phone.
  2. Before launching the CB app, make sure you have at least one track added to your playlist in Spotify or Apple Music.
  3. Open the CB app and select a real-time video, you need to make sure you are on the latest build (please check for any updates).
  4. If the video supports third-party music, you’ll see a music player at the bottom of the screen.
  5. Tap the dropdown button on the left-hand side. It will show either Apple Music or Spotify as the default option—select your preferred service.
  6. Once selected, press the play button to start the external music.
  • For Apple Music, playback will start automatically.
  • For Spotify, you’ll be redirected to the Spotify app for authentication.  Afterward, you’ll be switched back to the CB app, and the music will begin playing.
  • On android devices only Spotify is supported at this time.